Shipping policy
During checkout, the guest can choose their preferred shipping option—we’ll provide an estimated delivery date for every item in your bag based on your shipping selection, the delivery address, and where the item(s) ship from. We offer the following shipping options for delivery to every state in the U.S. or to other countries (USD - $, default currency):
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How much is shipping?
Standard shipping and returns are always FREE within the Mainland, China. We also offer express shipping options, and these shipping rates can be viewed at checkout. If you have any further questions, please send us an email.
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Do you have international shipping?
Absolutely. We are now offering SHIPPING SERVICE in select countries*. We will make sure you get the items you want. Just enter your full address and we will take it from there. Plus, for free shipping orders, we'll assist you with customs duties and you won't have to pay any additional fees! (All you need to do is place your order and wait for the package to be delivered to your doorstep without any additional actions or fees!)
If you would like to exchange it, please contact us and we will still offer an international RETURN service.
* Select countries: All EEA countries, Australia, Bahrain, Brazil, Canada, Chile, China (including Hong Kong, Mainland China, Macau, Taiwan), Colombia, Israel, Japan, Jordan, Kuwait, Lebanon, Luxembourg, Malaysia, Mexico, New Zealand, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Thailand, Turkey, UAE, UK, USA, Vietnam.
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Can I track my order?
Yes. You will receive a confirmation email once your package has been picked up and is in transit. This will include a tracking number and instructions on how to check the status of your order.
Or send us an email.
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When will my order arrive?
If you are in the Mainland China, your product should arrive within 3 business days from when it is dropped off at the shipping facility. Please note that we are a small team that takes the weekends off! If you place an order over the weekend, we fulfill orders and ship on the following workday.
- Free Standard: 2 to 5 business days.
In the US, APO, FPO, DPO addresses, and remote addresses such as Alaska, Hawaii, and Puerto Rico are unavailable for fast express service and require longer shipping times.
For international orders, shipping time is within 7 business days (not including customs processing time).